Troubleshooting
A dispute about where a camera points
Start by speaking to them. Most cases are careless aiming rather than intent, and a small adjustment resolves it. If that fails, a written request noting which part of your property is covered is the reasonable next step before involving anyone else.
Last reviewed
Assume carelessness first
Cameras get aimed roughly at install and never checked. A neighbour is usually unaware their camera drifted or that it covers your gate at all.
Be specific
Saying which camera and what it covers gets a result. A general complaint invites a defensive answer and gets nowhere.
Adjustment is cheap
Re-aiming takes minutes. We do it regularly when asked, including for people who did not buy the system from us.
What can I do about a neighbour's camera pointing at my house?
Can I ask an installer to re-aim a camera?
Yes, and it is a short visit. If the system was installed by someone else, we can still re-aim it — we do not need to have supplied it.
Is it acceptable for a camera to see part of the street?
Incidental capture of the street while covering your own entrance is normal. Deliberately monitoring beyond your frontage is a different matter and is where disputes start.
What is the quickest way to settle one?
Show them the actual view. Most of these disputes run on what a neighbour imagines the camera sees, and a bullet camera pointed along a wall looks from outside as though it covers far more than it does. Two minutes at the screen resolves more of them than any amount of correspondence.
Need this doing?
Security camera repair covers cameras showing no image, recorders that stopped recording, footage you cannot retrieve, and systems that lost remote viewing. Most faults are power, cable or configuration rather than a failed camera. Diagnosis is free, and we quote a fixed price before doing any work.
Security camera repair — what it costsRelated pages
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