Troubleshooting
Worried the cameras have been accessed
Signs include a camera moving on its own, unfamiliar user accounts on the recorder, settings you did not change, or the system being slow. The overwhelming cause is an unchanged default password. Change credentials, update firmware and stop exposing the recorder directly to the internet.
Check the user list
Recorders list accounts and, often, recent logins. An account you do not recognise is the clearest evidence, and the first thing to look at.
Change everything, then update
Change the admin password to something unique, remove unknown accounts, then update firmware. In that order — updating first on a compromised system can preserve the intruder's access.
Stop port forwarding
Opening the recorder straight to the internet is how most compromised systems were found. Manufacturer cloud services or a VPN are both safer and no harder to use.
How do I know if my CCTV has been hacked?
Could someone be watching my shop right now?
On a system still using default credentials, it is genuinely possible — those defaults are published and scanned for. On a hardened system it is very unlikely.
Is it worth replacing the whole system?
Only if the recorder is old enough that firmware updates have stopped. An unsupported recorder cannot be secured, and that is a real reason to replace it.
Need this doing?
Security camera repair covers cameras showing no image, recorders that stopped recording, footage you cannot retrieve, and systems that lost remote viewing. Most faults are power, cable or configuration rather than a failed camera. Diagnosis is free, and we quote a fixed price before doing any work.
Security camera repair — what it costsRelated pages
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