Troubleshooting
Using CCTV footage for an insurance claim
Insurers generally accept CCTV footage provided the timestamp is correct, the footage is unedited and exported in its original format, and it covers the incident continuously. Edited clips, wrong timestamps and screen recordings of a phone are all reasons a claim gets questioned.
Export the original
Use the recorder's export function and include the manufacturer's player. A video of a screen, or a clip re-encoded through a messaging app, carries much less weight.
Timestamp must be right
An obviously wrong clock invites the whole recording to be doubted. Check the recorder's time regularly, and after every power cut.
Export before overwrite
Insurers take time. If the footage is left on a looping drive it may be gone before it is asked for. Export the same day.
Will my insurer accept CCTV footage?
Can you provide footage in a format the insurer will accept?
Yes. We export the original file with the player and, where needed, a short written note of the recorder make, model and clock setting.
What if the footage has been overwritten?
Then it cannot be recovered, which is why exporting early matters. This is the most common reason a claim that seemed straightforward falls apart.
Need this doing?
Security camera repair covers cameras showing no image, recorders that stopped recording, footage you cannot retrieve, and systems that lost remote viewing. Most faults are power, cable or configuration rather than a failed camera. Diagnosis is free, and we quote a fixed price before doing any work.
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