Troubleshooting
System behaving oddly after a power cut
Repeated power cuts are hard on recorders and drives. A drive interrupted mid-write can develop errors, and a recorder may lose its network settings or its time. A UPS on the recorder prevents most of this, and costs far less than the repairs it avoids.
Check the time first
A recorder that lost its clock timestamps footage wrongly, which makes it useless as evidence. Reset the time and check whether the internal battery needs replacing.
Drive errors
Interrupted writes cause file system errors. The recorder may need the drive checked or reformatted, which loses existing footage — export anything important first.
Network settings
Remote viewing frequently breaks after an outage because the router reassigned addresses. A fixed address for the recorder stops it recurring.
My CCTV stopped working after load-shedding. Why?
Will a UPS actually prevent this?
Largely, yes. A clean shutdown or a ride-through avoids the interrupted writes that cause most of it. It is one of the highest-value additions to any system here.
Why is my timestamp wrong?
The internal battery that keeps the clock during power loss has usually failed. It is a small, cheap part and worth replacing, because a wrong timestamp undermines the footage.
Need this doing?
Security camera repair covers cameras showing no image, recorders that stopped recording, footage you cannot retrieve, and systems that lost remote viewing. Most faults are power, cable or configuration rather than a failed camera. Diagnosis is free, and we quote a fixed price before doing any work.
Security camera repair — what it costsRelated pages
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